Shipping Policy

Stocked in Australia, Shipped from Brisbane

Aus Living Lifestyle Products is a proudly Australian owned business. All of our stock is held right here in Australia and every order is sent from our fulfilment centre in Brisbane, Queensland.

We never dropship. Your order is not posted from overseas and you won't be waiting weeks for a parcel from an international warehouse. When you place an order with us, your fountain is already on a shelf in Brisbane, ready to go.

Free Shipping

We offer free standard shipping Australia-wide, unless otherwise stated at checkout. No minimum spend. GST is included in the price.

How Fast Will My Order Arrive?

Orders are processed within 1โ€“2 business days (Monday to Friday, excluding public holidays) after payment has been received. We don't dispatch on weekends or public holidays.

Estimated delivery times after dispatch:

  • Metro Queensland: 1โ€“2 business days
  • Metro interstate: 3โ€“5 business days
  • Regional and remote areas: 1โ€“2 weeks

These are estimates from our delivery partners and are not guaranteed.

Tracking Your Order

Once your order has been dispatched, you'll get a shipping confirmation email with tracking details (where available) so you can follow your parcel to your door.

Haven't received your tracking email? Check your junk folder first, then get in touch and we'll happily resend it.

If Something Goes Wrong

We're real people here in Australia and we stand behind every delivery. If your parcel is lost or arrives damaged, contact us and we'll investigate with the carrier and sort it out, in line with Australian Consumer Law. That might mean a replacement or a refund.

You can reach us any time at aussielivingau@gmail.com. We aim to respond within 1 business day.

Delivery Address Details

Please double check your delivery address at checkout. If you spot a mistake, contact us as soon as possible and we'll do our best to fix it before your order is dispatched. Additional charges may apply for redelivery to an incorrect address.

We deliver to residential addresses, PO Boxes and parcel lockers.

Aus Living Lifestyle Products. Australian owned, stocked in Australia, shipped from Brisbane.

Full details: Shipping Policy.